Cookies and privacy statement

Responsibility

This knowledge-base website is under the responsibility of the University of Twente who coordinates the RiverCare programme. The Water Engineering and Management group of the Faculty of Engineering Technology manages the RiverCare – NCR knowledge-base. During the programme duration (Dec 2014-Dec 2019), this function is staffed to a researcher of the University of Twente who act as contact person via the Communication and Knowledge-base project:

• University of Twente
• P.O. Box 217
• Enschede, The Netherlands
• Contact person: Juliette Cortes
• Email: v.j.cortesarevalo@utwente.nl
• Phone: (+31) (0)88 335 8273

• During the programme duration and for five years more, this website will continue under the umbrella of the The Netherlands Centre for River studies (NCR) to support via their mailing list and dissemination events the communication strategy.
• The RiverCare programme initiated with the network of the NCR is a cooperative alliance between Deltares, Rijkswaterstaat, Delft University of Technology, University of Twente, Utrecht University, IHE Delft, Wageningen University & Research and Radboud University Nijmegen. The communication of the programme is coordinated via RiverCare NCR knowledge-base.

Questions?

Look at the below Privacy and cookie statement to know more about how do we manage and process data in this website.  Any Personal Data collected through this website are processed by the University of Twente in accordance with the General Data Protection Regulation and advice of the Data Privacy Office team. Please do not hesitate to contact us if you wish to pose any questions and/or make comments regarding our privacy policy, or ask questions regarding insight into and changes to your personal data (or concerning its removal).

• Please email our contact person for further details.
• For all complaints regarding the execution of Data Policy or for any other complaints regarding your Personal Data, please address the Data Privacy office through: (dpo@utwente.nl)

Privacy and cookie statement

This website uses cookies. Like most websites, this is to ensure you get the best experience on our website. By using this website, you agree to this.

What is a cookie?

A cookie is a small file containing an identity code. Your computer stores it. When you next visit the website, the code is retrieved, allowing an individual visitor or computer to be recognised. They do not cause harm to your computer.

How do I opt out of using cookies?

If you wish to stop your computer accepting cookies, go to the help section of your internet browser (for example Safari, Google Chrome, Internet Explorer or Firefox). You can opt out of using cookies at any time.

What are cookies used for?

This website uses cookies for a variety of purposes.

• Social media. You can post an article directly from this website to social media like LinkedIn and ResearchGate. These social websites need to know who you are to work properly.
• Analytics. Cookies are used to anonymously measure your use of this website to improve your experience.
• Strictly necessary. Cookies on this website are strictly necessary for this website to work properly. They cannot be disabled.

Which cookies do we use?

Google

Our website is used to place cookies belonging to the US firm Google via a dedicated account, as part of the Analytics and Maps services. We use these services to acquire reports on the way that visitors use our website and to indicate our location on a map. Google may issue data to third parties in the event that it is legally obliged to do so, or insofar as third parties process data on its behalf. We have no control whatsoever on the use of data by Google and/or third parties. We have not authorised Google to use the Analytics data acquired for other Google services, although we do allow Google to mask IP addresses. The data that it collects is retained as anonymously as possible. Read more about Google’s Privacy Policy.

Hotjar

Our website is used to place cookies belonging to the Hotjar firm only to collect feedback and to create heat maps about the user interaction in the knowledge-base via a dedicated account. We have not authorised Hotjar to use the Analytics data acquired for other Hotjar services, although we do allow Hotjar to mask IP addresses. The data that it collects is retained as anonymously as possible. Read more about Hotjar’s Privacy Policy

Security

RiverCare and the University of Twente recognise the importance of protecting your data and takes the necessary measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unrequested changes. If you feel like your data is not secured well or if there are signs of abuse, please contact us. We have taken the following precautions to secure your personal data:

• Security software, such as a virus scanner and a firewall.
• TLS (previously SSL); you data is sent through a secure connection. You can verify this by looking for the ‘https’ prefix in the address bar, as well as the lock icon.
• DNSSEC is an extra layer of security (building upon DNS) for translating a domain name (https://kbase.ncr-web.org/rivercare/) to the IP address assigned to this domain; a digital signature is added to this. This signature is automatically checked. This way, we prevent you from connecting to a fake IP address.
• DKIM, SPF and DMARC are three internet standards that we use to prevent you from receiving emails in our name that contain viruses, spam or phishing attempts.

Use of personal data

Use of personal data
Whenever you make use of our services, you may submit certain personal data. We collect and utilise solely the personal data which you may provide directly as follows:

• Full name (upon submission of contact form)
• Email address (upon submission of contact form or whenever optionally provided)
• Main category of your organisation (only to anonymously measure the type of website visitors)
• Main discipline you are working with  (only to anonymously measure the type of webiste visitors)
• Cookies are used to anonymously measure your use of this website to improve your experience.

The services and processing for which we collect this data are as follows:

Contact form

• If you complete a contact form on this knowledge-base, or send us an email, then the data you submit is received by the administrator of this knowledge-base who forward your inquiry to the contact detail your request for.
• The personal submitted data (email and name) is retained for as long as necessary for the purposes of the form in question, or to fully address the topic of your email.
• Your contact form is stored at a server of the hosting-service provider ‘Hostnet’ that our ICT service provider “Bullit Solutions”, has contracted for this purpose.
• Afterwards the personal data (email and name) is manually erased or anonymised. Contact form comments are stored in the research data repository DataVerse to keep track of the collected comments.

Feedback forms

• If you fill in a feedback form about the user experience and usefulness of the pages in this knowledge-base, then the data you submit is collected via Hotjar or the Utwente Online Survey system (https://utwentebs.eu.qualtrics.com/).
• The personal data is optional (email) and its is retained for as long as necessary for the purposes of the form in question, or to fully address the feedback topic.
• Afterwards the personal data (email) is manually erased or anonymised.
• Anonymised user experience data that are used for research purposes and contact form comments are stored in the research data repository DataVerse to keep track of the collected feedback./li>

Newsletter
We disseminate our newsletter via the Netherlands Centre for River Studies (NCR) mailing list in which we inform interested parties about our program and updates. Your email address is added to the list of subscribers solely with your explicit consent. Each issue of the newsletter contains a link which you can use to unsubscribe. The mailing list is managed by the NCR, not RiverCare or the University of Twente have access to the personal data. We only have access to anonymous measures to do statistical analysis about the type of website visitors that are opening the mailing content.

Amendments to this privacy statement
We reserve the right to make amendments to this statement. It is therefore advisable to regularly consult this statement, in order to remain abreast of any such amendments made.